Researchers from GCP-4 project OSMARE are studying the factors that detract from or contribute to resilient business models of smallholder farmers in East and Southern Africa. During a visit to a dairy farm, milk bulking group (MBG) and processing plant in Malawi in 2018, Francis Jiva and Rob Lubberink were introduced to some of the challenges in dairy production, from farm to fridge, and set out to better understand the context in which OSMARE research will take place over the next 3 years. »